Welcome to Absolute Reflexology ("we", "our", or "us"). Your privacy is critically important to us, and we are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.absolutereflexology.co.uk (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. It also explains your rights regarding your information.

This policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information").
  • That is about you but individually does not identify you.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

In addition to this, to give professional reflexology and other therapy treatments, we will need to ask for and keep information about your health. We will only use this for informing reflexology and other therapy treatments and any advice we give because of your treatment.

The information to be held is:

  • Your contact details
  • Medical history and other health-related information
  • Treatment details and related notes

We use the information that you have given us in your initial consultation and follow up treatments to:

  • Provide you with the best possible treatment options, support and advice.
  • Send you email reminders for appointments.

We may share this information with any person you give us permission to share it with. We do not share your information with any third party without your express permission.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • For informing reflexology and other therapy treatments and any advice we give because of your treatment.
  • For the purpose of confirming appointments and sending reminders for appointments.
  • For any other purpose with your consent.

Lawful Basis for holding and using Client Information

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

  • We have a legal obligation: ‘Claims occurring’ insurance (records to be kept for 7 years after last treatment).
  • We have a legitimate interest (i.e. our requirements to retain the information in order to provide you with the best possible treatment options and advice).

As we hold special category data (i.e. health related information), the additional condition which we hold and use this information is: for us to fulfil our role as a health care practitioner (including specifically as a reflexology practitioner bound under the AoR Confidentiality requirement as defined in the AoR Code of Practice and Ethics).

Protecting your Personal Data – How we store your personal information

We are committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. We will contact using the contact preferences that you have given us. We keep only manual paper-based client consultation forms for seven years. We will then dispose of your information by shredding paper-based client records, and we delete your contact information on our devices once treatments have concluded.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at anne@absolutereflexology.co.uk or call 07855 952261 if you wish to make a request.

THERAPIST’S RIGHTS

If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.

Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.

Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.

How to complain

If you have any concerns about our use of your personal information, please refer to our GDPR Complaints Procedure by requesting a copy from: anne@absolutereflexology.co.uk

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: https://www.absolutereflexology.co.uk/contact/